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"Those who go mad are merely thoughtful souls who failed to reach any conclusions." - Bloodborne

Friday, June 25, 2010

Open letter to Microsoft.

I've been an avid gamer for... most of my life. I've owned a NES, SNES, N64, PS1, Virtual Boy, Gameboy, Gameboy color, Gameboy Advance SP, Dreamcast, Xbox, Wii, Xbox 360 and currently have a custom built gaming PC.

For all but one, the consoles have been rock solid. Built like tanks. They'd last for... as long as you played them. I've never had one go bad until... Xbox 360.

Now, right out of the gate I heard of console failures. And more... and more... and more. Red Rings all over the fucking place. Like a lot of Xbox fans/fanboys, I thought most/all of these reports were simply sony fanboys trying to stir up shit and spread FUD and, undoubtedly, at least a few probably were.

But most were probably true. Something I didn't realize at the time. I thought for sure this "red ring" thing was unlikely to happen to me, as I treat my electronics well. Plenty of ventilation, dusting and all that good stuff. But while having a chat online with friends about, funny enough, Xbox 360s getting the red ring of death, I turned on my console and bam... red ringed. Amazing.

So I sent it off to Microsoft, eventually got mine back, all good, right? Sadly not. Some time later, I got another red ring. I figured my run of bad luck is over. Hell, I even convinced my sister, who was originally going to get a ps3 just because... it was playstation. I showed her the games and the great online service, Xbox Live and she got one.

She's also had a red ring or two plus other issues including a dying DVD drive and random red ringing that her 360 was just sent in for. All in all I think we've had about seven 360s die on us. Red rings, disc drive failures, one even stopped connecting to networks. Seriously, it wasn't the network settings. We tried EVERYTHING. The "new" 360 that replaced it connected just fine, same settings and everything.

So, here we are. I'm on my second Elite system and her system is probably at the repair center now. I'm currently considering selling my Elite system before it dies. At this point, I'm 100% certain it will. I mean, it's an Xbox 360, that's what they do. Sell the system and games, trade it all for a Wii.

Don't get me wrong, I love the system (when it works) and I love the games. It's got a great online service that's well worth paying for. I just don't know how much more patience I can muster. It's draining, I just don't feel like dealing with it anymore. And why should I? Why should anyone?

That's the amazing thing, people do. I'm not the only one that's had multiple 360s die. Plenty of people have. They do what I've done, move on to system number 2, 3, 4 and beyond and just keep gaming. They just keep buying systems, accessories and games for the system.

People love Xbox, that's why they put up with it. Microsoft, via Xbox, has gained quite a lot of good will, at least among gamers. Sometimes I wonder if Nintendo could get away with it if some people were on their 5th, 6th, 7th or even 8th Wii. What about Sony? What if PS3s died more often than Kenny? I'm not sure that either of those companies could get away with what Microsoft has gotten away with.

What do I want from Microsoft? I just want the damn things to work. I want you guys to step up your game and actually make these things last more than a year or two. It's absolutely insane that a SNES we have still works when we've gone through so many 360s. It's completely unjustifiable for a company of your stature.

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